bef365 Privacy Policy

1 Who We Are

This Privacy Policy applies to bef365, the online casino and sports betting platform accessible at https://bef365.org ("the Platform", "we", "us", "our"). bef365 acts as the data controller in respect of all personal data collected through the Platform. For any data-related enquiries, you may contact us at [email protected].

This policy applies to all visitors, registered players, and former account holders who have interacted with the Platform. It covers data collected through the bef365 website, mobile browser interface, and any other digital touchpoints operated by bef365.

2 Data We Collect

bef365 collects personal data in three broad categories: data you provide directly, data collected automatically through your use of the Platform, and data obtained from third-party verification partners. The specific data points collected in each category are detailed below.

bef365 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers beyond what is strictly required for identity verification purposes.

3 How We Use Your Data

bef365 processes personal data only for the purposes for which it was collected and only to the extent necessary to fulfil those purposes. The primary uses of your data are as follows:

• Account Management: Creating, maintaining, verifying, and closing your bef365 account, including identity verification (KYC) and age confirmation to ensure you are aged 21 or above.
• Payment Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay; reconciling transaction records; and preventing payment fraud.
• Service Delivery: Enabling access to casino games, live dealer tables, sports betting markets including BPL and IPL cricket, and all other Platform features.
• Security and Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible Gaming: Monitoring gameplay patterns to identify potential signs of problem gambling and triggering responsible gaming interventions where appropriate.
• Customer Support: Responding to your enquiries, resolving complaints, and providing technical assistance.
• Legal Compliance: Fulfilling obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and other regulatory frameworks.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates — only where you have provided explicit opt-in consent. You may withdraw this consent at any time.
• Platform Improvement: Analysing anonymised usage data to improve the design, performance, and content of the Platform.

4 Cookies and Tracking Technologies

bef365 uses cookies and similar tracking technologies (such as pixel tags and session tokens) to operate the Platform efficiently, maintain your logged-in session, and analyse aggregate usage patterns. The categories of cookies used on the Platform are:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limit configurations across sessions.
• Performance / Analytics Cookies: Collect anonymised data about how players navigate the Platform, which pages are visited most frequently, and where errors occur. This data is used solely to improve Platform performance.
• Marketing Cookies: Used only where you have given explicit consent to receive personalised promotional communications. These cookies track which promotions you have been shown to avoid repetition.

You may adjust your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core Platform features. Disabling other cookie categories will not affect your ability to place bets or access games.

5 Data Sharing and Third Parties

bef365 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: bKash, Nagad, Rocket, and Upay receive only the transaction data strictly necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently responsible for data they hold.
• Identity Verification Partners: Third-party KYC and AML service providers may receive your identity documents and verification data to fulfil our compliance obligations. These partners are contractually bound to process your data only for verification purposes.
• Game Content Providers: Game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data as part of the technical integration required to deliver their games on the Platform. No personally identifiable information is shared with game providers.
• IT and Security Providers: Cloud hosting, content delivery, and cybersecurity vendors who process data on our behalf under strict data processing agreements that prohibit any use of the data beyond the contracted service.
• Legal and Regulatory Authorities: Where required by law, court order, or regulatory directive, bef365 may disclose personal data to law enforcement or other government authorities.

All third-party service providers engaged by bef365 are subject to contractual data protection obligations consistent with this Privacy Policy. bef365 does not transfer personal data to countries outside its operational jurisdiction except where adequate data protection safeguards are in place.

6 Data Retention

bef365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum of 5 years following account closure, to comply with AML and financial record-keeping obligations.
• Identity Verification Documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Customer Support Records: Retained for 2 years from the resolution of each support ticket or complaint.
• Technical and Log Data: Retained for up to 12 months from the date of collection, after which it is anonymised or deleted.
• Marketing Consent Records: Retained for 3 years from the date of consent or until consent is withdrawn, whichever comes first.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Some data may be retained in anonymised, aggregated form for statistical and analytical purposes indefinitely.

7 Data Security

bef365 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL / TLS encryption for all data transmitted between your device and the bef365 Platform.
• Encrypted storage of all sensitive personal data and financial records at rest using industry-standard encryption protocols.
• Role-based access controls ensuring that only authorised personnel may access personal data on a strict need-to-know basis.
• Regular third-party security audits and penetration testing of the Platform's infrastructure and codebase.
• Continuous intrusion detection and real-time monitoring of all Platform systems for suspicious activity.
• Multi-factor authentication requirements for all internal staff accessing production systems or player data.

While bef365 employs robust security measures, no system is entirely immune to risk. In the event of a data breach that is likely to result in a risk to your rights or freedoms, bef365 will notify affected players as promptly as practicable and take all reasonable steps to contain and remediate the incident.

8 Your Rights as a Data Subject

As a registered player on bef365, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us in writing at [email protected]. We will respond to all verified requests within 30 calendar days.

• Right of Access: You may request a copy of all personal data bef365 holds about you, including the purposes for which it is processed and the categories of third parties with whom it has been shared.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by bef365. Minor details such as your contact number or address may be updated directly through your Account settings panel.
• Right to Erasure ("Right to Be Forgotten"): Following account closure, you may request deletion of your personal data. Note that erasure requests are subject to bef365's legal obligation to retain certain data for the periods specified in Section 6 above.
• Right to Restriction of Processing: You may request that bef365 restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to its processing pending verification of our legitimate interests.
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to bef365, for the purpose of transferring it to another service provider.
• Right to Object: You may object at any time to the processing of your personal data where bef365 relies on legitimate interests as the lawful basis. You may also withdraw consent for marketing communications at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: If you believe bef365 has processed your personal data unlawfully, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

9 Children and Minors

bef365 is strictly an adults-only platform. The minimum age to register and use bef365 is 21 years. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If bef365 becomes aware that personal data has been collected from a minor, the associated account will be immediately suspended, all funds will be returned to the payment source, and the data will be deleted in accordance with our retention schedule.

If you are a parent or guardian and believe your child has registered on bef365, please contact us immediately at [email protected] so we can take prompt action.

10 Links to Third-Party Services

The bef365 Platform integrates with third-party payment services including bKash, Nagad, Rocket, and Upay to facilitate transactions in Bangladeshi Taka (৳ BDT). When you initiate a deposit or withdrawal, you will interact with the interface of the relevant payment provider. bef365 is not responsible for the data practices of these third-party services, and we encourage you to review their individual privacy policies before completing any transaction.

bef365 does not embed third-party advertising networks, social media tracking pixels, or data broker services on the Platform. Any game content delivered through third-party studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) is integrated within the bef365 environment under contractual privacy safeguards.

11 Changes to This Privacy Policy

bef365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When material changes are made, we will notify registered players via the email address associated with their account or through a prominent notice on the Platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of bef365 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should cease using the Platform and request account closure at [email protected]. The current version of this Privacy Policy is always available at https://bef365.org/privacy-policy.

12 Contact and Data Enquiries

For all data protection enquiries, subject access requests, erasure requests, or privacy-related complaints, please contact the bef365 data team using the details below. All requests must be submitted in writing and must include your account username and a description of your request. We may require proof of identity before processing any request that involves accessing or modifying personal data.

• Email: [email protected]
• Response Time: Standard enquiries within 48 hours; formal subject access requests within 30 calendar days
• Availability: 24 hours a day, 7 days a week
• Language: English

bef365 is committed to handling all privacy-related requests with transparency, diligence, and respect for your rights as a data subject.